Houston Law Firm Files Lawsuit Over Faulty Printer: Here’s What You Need To Know About Warranties

Picture this: you have a really important print job, but as you stand in front of your office printer it starts making strange noises. Before you know it, the printer is jammed and your print job isn’t happening anytime soon. This is a common scenario for anyone that works in an office, which can become incredibly frustrating, particularly if the printer is brand new and fails to operate properly at all. This was the case for a local Houston law firm who became so fed up with printer problems that they filed a lawsuit against HP, Inc. alleging breach of contract, fraud, negligent misrepresentation, and breach of express warranty. While it’s unclear how this office drama will play out, it does serve as an important reminder to business owners about warranties.

According to the Houston law firm that bought an HP Color Laser Jet printer, the five-year warranty it purchased included promised in-person repairs, parts, and service “at your door the very same business day.” The firm claims the printer had problems since it was delivered, including constant paper jams and print jobs that would take hours. The firm tried to troubleshoot the issue with HP’s customer service call centers, but were unable to resolve the issue. The final straw broke when the firm needed several important printing jobs done, but the printer could only print one page every three to four minutes. Despite the promise in the warranty to send an on-site technician, the firm claims HP did not honor this promise and instead refused.

Like this Houston law firm, many businesses rely on technology and/or machinery to operate. In certain industries, when a business doesn’t have certain machines operational, everything comes to a complete stop, making warranties incredibly important. A warranty is a contract between two parties, so both are legally bound to uphold their end of the deal. When a breach of contract occurs – whether it is related to a warranty or not – businesses have the right to pursue legal action against the breaching party.

Houston Breach of Warranty Lawyers

The Houston breach of warranty lawyers at Feldman & Feldman understand how important warranties and contracts are to your business. That’s why we aggressively fight for clients who have faced financial consequences as the result of a breach of contract. Contact us today to schedule an appointment with one of our experience trial attorneys.